Our company Inkhead hereinafter referred to as “the company” informs you :
SHIPPING METHODS
The shipment of products is carried out through courier companies that meet our specifications and have been selected by the company, so as to provide you with excellent quality services. Deliveries are made daily Monday to Friday from 09: 00 to 17: 00. Shipping costs may be modified on the basis of promotions.
SHIPPING COST
FOR ORDERS OF TOTAL VALUE LESS THAN 60 € WITH VAT AND LESS THAN 8 KG, THE SHIPPING COST IS 3 € WITH VAT THROUGHOUT GREECE
FOR ORDERS OF TOTAL VALUE ABOVE 60 € WITH VAT AND LESS THAN 8 KG, SHIPPING IS FREE THROUGHOUT GREECE
FOR ORDERS WEIGHING MORE THAN 8 KG THE CHARGE VARIES BASED ON THE TOTAL WEIGHT AND THE SHIPPING DESTINATION
FOR ORDERS OUTSIDE GREECE CONTACT US BEFORE PROCEEDING TO ORDER
SHIPPING TIME
All orders take from 1 to 3 business days to be delivered and in a period of discounts or offers may take 3 to 5 business days.
In particular:
– If the order is completed by 12: 00 noon of the previous business day, it will be delivered within the next business day for deliveries within Attica and major urban centers of western Greece and until the day after for the rest of Greece.
– If the order is completed after 12: 00 noon of the previous working day, it will be delivered within the next 2 working days for deliveries within Attica and major urban centers of western Greece and within the next 3 working days for the rest of Greece.
Committed by us to make every effort for the fastest delivery of your orders, we would like to inform you that the possible involvement of unstable factors such as strikes, Sea weather, delays of transport companies, force majeure, etc.may result in a delay in the delivery of the order.
PAYMENT METHODS
The company accepts payments in the following ways:
a) by cash on delivery, i.e. by payment in cash upon delivery of your order (within Greece),
B) by depositing the value of your order in a bank account of the company:
NATIONAL BANK
FRANCHISEE: ARISTIDES LIMNAIOS
IBAN: GR4101101510000015100163730
ALPHA BANK
FRANCHISEE: ARISTIDES LIMNAIOS
IBAN: GR7701401990199002101104083
PIRAEUS BANK
FRANCHISEE: ARISTIDES LIMNAIOS
IBAN: GR8001715890006589106735366
C) with credit / debit card
D) with PAYPAL
In More Detail:
Cash on delivery
You can pay by cash on delivery of your order with an extra charge of 2.50 euros. For orders outside Greece this payment method is not offered.
Bank deposit
In order to complete your order through a bank account, you must proceed to deposit the entire amount to the company and to the bank account with IBAN . If you make the deposit, you must send us the copy of the bank order by email. Your order will be valid for 3 business days. For orders outside Greece this payment method is not offered.
The costs of bank remittances-commissions (either the commission held by each bank from the customer, or the commission held by our cooperating bank for the transfer of the customer’s money to us) or transfer or deposit of money from the same or another bank to our cooperating banks, are borne by the buyer and are not included in the price of the products.
In the event that any remittance-procurement costs are not deposited, then your order will not be sent until the deposit is made.
Credit Card
The company accepts all Visa, MasterCard and Maestro Credit Cards. Credit card details are not registered and are not collected by the company. The clearance of credit cards takes place in the most secure environment of [ _ _ _ ] and only. You will need to fill in all your credit card details in order to register the order request. To receive your order, you will need to be present at the time of delivery with your identity card.
Paypal
Paypal allows you to send your payments quickly and securely online using a credit card or bank account. When you choose PayPal as a payment method, you are redirected to the PayPal website where you can send your payment. If you don’t already have a PayPal account, you can create a new account. Through Paypal payment is made by credit card.
RETURN POLICY
In case the customer wishes to change or return a product, he has the right to do so within 10 calendar days from the date of receipt, with 2 € Return charge once for each order, provided that the return will be made with the courier company cooperating with the company. Shipping costs for returns outside Greece are borne by the customer.
Telephone communication regarding changes is made in the following days and hours:
MONDAY-WEDNESDAY-SATURDAY:09: 00-15: 00
TUESDAY-THURSDAY-FRIDAY: 09: 00-21: 00
In the case where the customer wants a refund, if we receive the product and your refund is approved, the refund process may be completed within 24 days from the date we receive the returned products.
In order to return the products must not be used, worn, washed, modified or damaged and the identification card together with all textile labels attached to the product, together with all the documents that accompanied it (P.Allah. Retail Receipt-T.D.P. etc).
Returns of some products are not accepted for hygienic reasons.
If all the above conditions are met, the company is obliged to replace the product with any other kind the customer wants. In case of a higher value, the difference is charged to the customer.
PRODUCT RETURN-CHANGE PROCEDURE
A prerequisite for the free return of part or all of your order is the completion of the product return form (returns are not accepted without the form completed).
You call the courier company from which you originally received the parcel and send the parcel to the address below with a recipient charge (in case of shipment with another courier company, the costs are borne by you).
The address for all returns is: 72 Hippocrates, T.K 106-80, Athens
PERSONAL DATA
Privacy Policy & Privacy Policy
At the company we are 100% committed to protecting the security and privacy of our customers from everywhere. We use the information you give us in a number of different ways depending on the information. In the following, the way of processing for each category of information is described in detail.
Your name and contact information
To take care of the delivery of your purchases
To send messages related to your transactions with us via SMS, Viber, email or telephone
To keep you informed about promotions and other promotions
To serve you our ads on our own and other websites
To study your consumer preferences and serve you even better
Your date of birth
To identify and exclude possible cases of fraud
Your gender
To better direct you to the right part of our page
To direct you faster to the products that are most likely to interest you
Your payment information
To collect the price of your order and make returns
To identify and exclude possible cases of fraud
Our contact history
To provide customer service and support
To identify and exclude possible cases of fraud
Your order history and cart
To complete the order
To provide customer service and support
To study your consumer preferences and serve you even better
To serve you our ads on our own and other websites
Information about your phone or computer and how you use our page (cookies)
To improve our page for you
To study your consumer preferences and serve you even better
To serve you our ads on our own and other websites
We also want you to know that we encrypt and anonymize personal data (in such a way that they cannot identify you) when we need to use it for internal processes such as doing checks on our systems, research, statistical analysis, improve our page or develop new services and products. We share this data with third parties to perform and improve our services.
How we share your information
We do not, nor ever will, sell any of your personal data information to any third party – including your name, address, email, phone or credit card information. What we do is share data with the following categories of companies, as a key part of being able to offer our services to you:
Companies related to the transportation of products to you, including payment services, warehouses, logistics companies and transportation companies
Professional service providers, such as marketing, advertising and support companies, optimization and web hosting, that help us run our store online and keep you updated on new products and services
Payment Control Services, Consumer Protection Services and electronic fraud avoidance services, so that we can help in cases of malicious use
Companies you have approved yourself, such as social media pages
Personalized proposal services, to provide you with personalized products and services
In the above context, we may offer to third parties encrypted & anonymous usage information and statistics for our users, which before we do, we will ensure that they do not identify you.
Marketing Messages
If you have given us your consent, we will send you marketing messages via email, SMS, Viber, Facebook Messenger, Google Chrome to inform you about what we do and help you see and find our products. You can stop accepting updates from the company at any time.
To do this, you have the following possibilities:
Going to your account settings
By clicking on the link of the deletion found in each newsletter
In response to our newsletters, saying that you want to delete
By contacting our customer service by phone or email
Once you have done any of the above, we will refresh your profile as soon as possible, ensuring that you will not receive any more marketing messages in the future. We ask you for your understanding until all our systems are renewed, because the company consists of a large network of interconnected services and they all need to be properly updated for your every request. Also be aware that stopping our marketing messages does not mean that we will stop sending you updates about your orders or your cart.
Our ads on the internet
One of the things we do is maintain a strong online advertising presence, to keep you informed about what we do and to be able to find our products and services.
Like many other companies, we target company banners and ads to you when you’re on other pages or apps. This is done through the use of a wide variety of digital marketing and advertising networks, as well as through the use of multiple digital advertising technologies such as pixels, cookies, mobile identifiers, along with services that offer certain pages and social networks such as Google Audiences & Facebook Custom Audiences. The banners and ads you see are based on the information we have about you, or from your previous use of the company’s website or from the ads you click on it.
How we keep your information
We only retain your information for as long as you are our user or customer. If you choose not to be our user or customer or delete your data, you can ask us by phone or email to our contact information. If there is a necessary reason to keep your data (for example, your credit balance, your product warranty, your returns, etc.) or to prevent fraud attempts or to ensure proper compliance with the terms of use of our page, we may keep some parts of your information, even if you have closed or deleted your account. We guarantee that our employees who do not need to access personal data are prohibited and have, and that we have taken every measure to ensure them, using multiple internal safeguards and some of the safest programs on the market.
Your rights
You have many rights related to your personal data:
The right to be informed about how your personal information is used
The right to access the personal information we hold about you
The right to request the correction of inaccuracies in your personal data
The right to request that we delete your data, or stop processing or collecting it, in some cases
The right to stop or request to receive marketing messages, something you can do in various ways as we said in the marketing messages section
The right to complain about poor / inaccurate use of your data and to request the restriction of their processing
The right to request that we transfer the data we hold about you (or part of it) to another service
If you ever want to exercise any of your rights, have a complaint or just want to ask us something about it, please contact us by phone or email to our contact information.
Cookies
We use cookies when you visit our page there are four (4) basic types of cookies – and here we show you how and why we use them.
(1) Cookies that ensure the use of the page. These cookies allow you to browse our page and use our functionality such as”add to cart”!
(2) Cookies that measure navigation statistics. These cookies allow us to measure and analyze how our users use our page, so that we can improve both its functionality and your shopping experience.
(3) User Preferences Cookies. When you navigate or buy from the company’s website, these cookies will remember your preferences (such as.Allah. which products you saw), so we can make your navigation experience as best as possible and most importantly, more personal to your measures.
(4) placing or placing Cookies. These cookies are used to show ads that are as close as possible to your preferences. Also through them, we ensure that we do not constantly show you ads, but we can limit the number you see them, so as not to tire you and have more effective campaigns.
By using our page, you agree to place such cookies on your device and to access them when you visit us again in the future. If you want to arrange these cookies that are on your candidate, you can do it as follow:
In case you wish to opt out of the information we collect through Google Analytics, you can download and install via the link below, add on for the browser you are using.
https://tools.google.com/dlpage/gaoptout/
In the browser settings (browser) you can choose to prevent your browser from accepting new cookies or asking you every time a new cookie is installed on your hard drive. However, you should know that if you choose to prevent cookies from being stored on its hard drive, you will not be able to use some of the company’s services
To control the specific notifications of your browser, disconnect the following steps.
For Chrome: settings – > for Leavers – > stocks & fuses – > environment settings – > experts
For Mozilla Firefox: Options – > Records & Fuses – > Permissions – > Special
To control cookies you can find more offers in theparkata links:
Color: https://support.google.com/chrome/answer/95647?hl=…
Internet Explorer: http://support.microsoft.com/kb/278835
Firefox: http://support.mozilla.org/en-US/kb/Clear%20Recent…
Safari: http://support.apple.com/kb/PH5042
Such as: https://addons.opera.com/en/extensions/details/disable-cookies/?display=en
https://addons.opera.com/en/extensions/details/disable-cookies/?display=en
